My daughter complained about not being to launch the Settings menu from her iPhone11. She has restarted multiple times already. I looked at the obvious like resetting making sure screentime is disabled on her account and tried ways to reset without losing her photos and videos. Everything I tried required access to the Settings menu. I was sure it wasn’t a hardware issue but a software configuration issue. The second part of my troubleshooting involved wiping the phone and restoring from backup in order to rule out the hardware issue theory. To do this, I used iTunes on my Windows computer and connected the iPhone to my computer using usb cable. In order to perform backup, the local storage on your C drive has to have sufficient disk storage to accommodate the total size of photos and videos on the iPhone. This is where most of my problem was. The backups are stored on these paths: \Users\(your username)\Apple\MobileSync\Backup\ or \Users\(your username)\AppData\Roaming\Apple Comp...
My son has been playing the popular game called Fortnite www.epicgames.com/fortnite/ on PlayStation 4 for many months now. There is social component to the game where a team of players collaborate by using their headset and microphone in their party/group chats. One day, the microphone on my son’s headset stopped working in Fortnite. The troubleshooting that father-son had to go through to fix the issue is worth blogging about because I couldn’t stand seeing him get declined from Battle Royale party invites and just playing the game solo which isn’t as fun. For a few days, he would FaceTime his friends on our iPad so that they can talk on the side while playing Fortnite on PS4. You probably won’t want to go through that scene as well so I thought it’s time to put in some of the troubleshooting skills that we are so good at and put that to good use so that others can benefit from our experience. Here are 4 phases you will likely go through to try and fix this. 1) The first thing ...