Dang, We May Have Lost Another Staple Client?

This is a followup to a previous post in the summer of 2011, about how important customer service is to the health of a business relationship. Just recently, our most loyal client since 2004 has just announced that they would like to postpone or hold-off on monthly managed IT services in the “short-term” while server upgrades are performed by their other IT provider back east. They are also looking at options for an offsite server, possibly outsource their email infrastructure and sign up for SaaS provider. They are starting to use a lot of mobile devices to do a lot of their work, including Blackberries and Android tablets so their datacentre is changing.

It’s unfortunate that we will not be involved in transitioning their infrastructure. I hope the GM calls after the dust settles so that we can continue with our business relationship. My single most important advice to others is to frequently and continuously revise your customer service strategy.

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60 Days of Udacity: A Bertelsmann Technology Scholarship in AI

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My son has been playing the popular game called Fortnite www.epicgames.com/fortnite/ on PlayStation 4 for many months now. There is social component to the game where a team of players collaborate by using their headset and microphone in their party/group chats. One day, the microphone on my son’s headset stopped working in Fortnite. The troubleshooting that father-son had to go through to fix the issue is worth blogging about because I couldn’t stand seeing him get declined from Battle Royale party invites and just playing the game solo which isn’t as fun. For a few days, he would FaceTime his friends on our iPad so that they can talk on the side while playing Fortnite on PS4. You probably won’t want to go through that scene as well so I thought it’s time to put in some of the troubleshooting skills that we are so good at and put that to good use so that others can benefit from our experience. Here are 4 phases you will likely go through to try and fix this. 1) The first thing that

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