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Wall of Graduates from the AI Product Manager Nanodegree

What obstacles (big or small!) did you face during Phase 2 & how did you overcome them?    I think the biggest was time constraint. I was also doing my Georgia Tech course in the spring and this fell on the same timeline. The other obstacle is that the course material was not technical but more for product managers. This meant a lot of time was spent networking in slack participating community-driven initiatives. I did learn Artificial Intelligence concepts but it didn't need to last from December 2020-December 2021.  How are you making use of your newfound skills?  I don't use AI at work but it has allowed me to open my eyes to possibilities. We recently implemented MS Azure Cognitive service utilizing text translation. Although not quite AI, it was in the neighborhood. Taking this course made me understand general concepts and how to be the product owner of that French translation service in Sharepoint Online. It also allowed me to become more immersed in the Udacity plat

Dang, We May Have Lost Another Staple Client?

This is a followup to a previous post in the summer of 2011, about how important customer service is to the health of a business relationship. Just recently, our most loyal client since 2004 has just announced that they would like to postpone or hold-off on monthly managed IT services in the “short-term” while server upgrades are performed by their other IT provider back east. They are also looking at options for an offsite server, possibly outsource their email infrastructure and sign up for SaaS provider. They are starting to use a lot of mobile devices to do a lot of their work, including Blackberries and Android tablets so their datacentre is changing.

It’s unfortunate that we will not be involved in transitioning their infrastructure. I hope the GM calls after the dust settles so that we can continue with our business relationship. My single most important advice to others is to frequently and continuously revise your customer service strategy.

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