An easier way to provide remote support?

Nick recommends reading this column regarding 14 vital freeware tools //

My other collegue also suggested this site – GizmoRichards- linked here at // There are tons of freeware utilities here.

This collegue also mentioned a great support site called CrossLoop. It is supposed to make it easy to support users remotely. I have created a public profile here // and will look forward to using this to provide more efficient service to our customers.